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Foundation of itil v3 ebook


foundation of itil v3 ebook

A) The desired end state of a project b) A marker or starting point for later comparison c) The current desktop models in use d) The type of testing to be done for a release Answer: B Q31.
Which of the following is a good use of a baseline?
A) Maintenance of the technical infrastructure b) Documenting and maintaining the technical skills required to manage and support the IT infrastructure c) Defining the Operational Level Agreements for the technical teams d) Diagnosis of, and recovery from, technical failures Answer: C Q19.A) Objectives, Metric, Desired outcome b) Business Objectives, IT objectives, Process metrics c) Desired outcome, Supplier metrics, IT objectives d) People, Products, Technology Answer: B Q22.A) Service Strategy b) Service Strategy and Continual Service Improvement c) Service Strategy, Service Transition and Service Operation d) Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement Answer: A Q23.What is the purpose of the Request Fulfillment Process?



A) Supplier Management negotiates internal and external agreements to support the delivery of services b) Supplier Management ensures that suppliers meet business expectations c) Supplier Management maintains information in a Supplier and Contracts Database d) Supplier Management should be involved in all stages of the.
A) The Management of IT services that are viewed as utilities, such as printers or network access b) The Management of an outsourcing contract c) The Management of the physical IT environment, such as a Data Center d) The procurement and maintenance of tools that.
A) preset viewer breeze keygen The managers of the Technical and Applications Management functions b) Overseeing the execution and monitoring of IT operational events and activities c) The tools used to monitor and display the status of the IT Infrastructure and Applications d) The situation where the Service Desk.
Which of the following areas would technology help to support during the Service Transition phase of the lifecycle?
Demand Management is primarily used to?Service Transition provides guidance on moving new and changed services into production.Read more, read less.The objective of Service Asset and Configuration Management is most accurately described as?Measurement and reporting systems.A) The design of Functions b) The design of Service Level Agreements c) The design of applications d) The design of measurement systems, methods and metrics Answer: D Q43.


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